Legal terms of use

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1. Introduction

These terms of service and use (“TOS”) govern your use of IIS.CGI.COM (the “Portal”) and the Rapid Web, and Rapid Web Admin applications (the “Applications”), which are owned and operated by CGI Information Systems and Management Consultants Inc. or one of its affiliates in Canada (“CGI”).

Not all products and services are available in all provinces and territories, and availability is based on your location .

2. Insurance Information Services (IIS)

CGI’s Insurance Information Services (IIS) delivers data on auto and property insurance policies and claims across Canada (“Content”). It supports underwriting, claims management, and fraud detection through centralized, high-quality risk data. IIS also includes analytics capabilities that help insurers extract insights, improve decision-making, and respond to evolving market demands.

The Applications provide authorized users with the capabilities required to support their day-to-day tasks related to policy underwriting, claims management, fraud detection and general administration.

By using the Portal or the Applications, you agree to be bound by these TOS. If you do not agree to these TOS, you must not access or use the Portal or the Applications. You may contact CGI’s help desk by sending an email to insurance.helpdesk@cgi.com to raise questions, if any, related to any of the CGI’s IIS products and services.

3. License to Use

CGI grants you a non-exclusive, non-transferable, non-sublicensable, limited license to use the Portal and/or the Applications to access the Content and functionalities. CGI retains all rights, title and interest in the Portal and the Applications to the fullest extent permitted by applicable laws.

4. Use Restrictions

Except as expressly provided in these TOS, any copying, reproduction, distribution, modification, translation of or creation of derivative works of the Portal or the Applications or the Content (in whole or in part) is strictly prohibited. However, CGI places no restriction on your use of your personal information.

You agree to use the Portal, the Applications and Content only for lawful purposes and as permitted under applicable laws. By using the Portal and/or the Applications, you further agree and confirm that you will not use the Portal or Applications:

  1. for any illegal, inappropriate purposes;
  2. to cause CGI to infringe on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  3. to mislead or defraud CGI or any other party; or
  4. to harass, harm, threaten, abuse, intimidate, deceive or cheat any person.

The Portal and the Applications, including all components such as text, graphics, code, images and logos are the intellectual property of CGI and are protected by applicable copyright and trademark laws. Any inappropriate use, including but not limited to, reverse engineering, disassembly, decompilation, or otherwise attempt to gain access to the source code of the Applications or any part thereof or any modification, translation, adaptation, or otherwise creation of derivative works of the Applications or any part thereof (whether or not patentable) is strictly prohibited.

CGI may suspend and/or terminate your license to use of the Portal or the Applications, at any time and without prior written notice, if CGI believes that you have violated any of the restrictions set out in this clause.

5. Territorial Restrictions

Unless otherwise specified, the Portal and the Applications, as well as the Content and any services made available through the Portal and the Applications are intended for use in Canada only and CGI explicitly prohibits the use of Portal, the Applications, Content and/or services outside of Canada. Furthermore, you acknowledge that certain features may not be available in some provinces/ territories.

6. Personal Information

By accessing and using the Portal and/or the Applications and the Content, you hereby consent to the collection, use, disclosure and other processing of your personal information in accordance with the IIS privacy policy set out in: https://www.cgi.com/en/privacy

CGI may utilize cookies and similar tracking technologies on the Portal and Applications. By accessing or using the Portal or Applications, you acknowledge and consent to our use of cookies as described in our cookie policy as set out in: Cookie Policy, which provides detailed information about the types of cookies we use, and how you can manage your preferences.

You agree that:

  1. You may register an account on the Applications on your behalf or your company’s behalf only and you acknowledge that you should not obtain any other person’s personal information without required consents;
  2. All the information provided by you during your registration on the Applications is true, complete, accurate and up to date and is as required by the TOS.

The Portal and the Applications may contain links to third-party websites or applications. These links are provided for your convenience, but we do not endorse or take responsibility for the content or functionality of third-party sites or third-party applications.

7. Disclaimer

THE PORTAL, APPLICATIONS AND CONTENT ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. CGI DISCLAIMS ALL WARRANTIES ARISING BY CUSTOM OR TRADE USAGE WITH RESPECT TO SUCH PORTAL, APPLICATIONS OR CONTENT SUPPLIED, AND SPECIFICALLY MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

WHILE CGI USES REASONABLE EFFORTS TO PRESENT ACCURATE INFORMATION TO YOU, CGI IS NOT RESPONSIBLE FOR DATA IT OBTAINS FROM THIRD PARTIES AND CANNOT ENSURE THE RELIABILITY OR ACCURACY OF ANY SUCH DATA.

8. Indemnification

To the fullest extent permitted by applicable laws, you agree that your use of the Portal, the Applications and Content shall not be made the basis for any claim, suit, demand or cause of action or other proceeding against CGI and/or its licensors.

You agree to defend and indemnify CGI from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs), brought or asserted against CGI resulting from (i) your access to, or use of, the Portal or Applications; (ii) your breach of any laws or these TOS; (iii) your negligence or willful misconduct; or (iv) your violation of any third party intellectual property rights. This section will survive the termination of these TOS.

9. Limitation of Liability

YOU UNDERSTAND AND AGREE THAT CGI WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, SPECIAL, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF CGI HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, OR YOUR INABILITY TO USE THE APPLICATIONS.

10. Changes

CGI reserves the right, in its sole discretion, to modify or update these TOS at any time and from time to time. Your continued use of the Portal or the Applications after any such change will be deemed to be your continued agreement to these TOS as amended. If you do not agree to any modifications of these TOS, you must stop using the Portal or the Applications.

11. Compliance With Applicable Laws

You will ensure that you use the Portal or Applications for lawful purposes only. You must comply with all laws, rules and regulations that apply to your use of the Portal, Applications, Content and/or services.

12. Governing Law and Dispute Resolution

These TOS, and any access and use of the Portal and the Applications, will be governed by and interpreted under the laws of Ontario and Canada. In the event of any controversy or dispute in relation to these TOS, the Privacy Policy, or the Portal or Applications, the following procedure will apply:

  1. Unless the Parties otherwise agree in writing, all such disputes shall be resolved by arbitration in accordance with (B) below, provided that: (i) if the dispute involves the misuse of CGI’s intellectual property rights or confidential information, CGI may take such legal action as it deems appropriate including interim or permanent injunctive relief, without affecting the requirement to arbitrate the dispute; or (ii) if your claim qualifies, you may assert claims in small claims court.
  2. If a particular dispute is to be arbitrated, you and CGI, acting reasonably, shall attempt to agree upon a single independent, qualified arbitrator to arbitrate the matter. The seat of arbitration will be Toronto, Ontario. If within fifteen (15) days after the receipt of written notice to arbitrate, you and CGI are unable to agree upon a single independent, qualified arbitrator, then either you or CGI may, upon notice to the other party, apply to the Ontario Superior Court of Justice for the appointment of a single arbitrator; such arbitration shall be conducted in accordance with the statutory provisions of the Ontario Arbitration Act 1991 or if in Québec, the Civil Code of Québec and the Québec Civil Code of Procedures, as amended or substituted from time to time. The arbitrator shall have the power to award the costs of the arbitration, as the arbitrator deems appropriate. We will reimburse you for filing, administration and arbitrator fees up to a maximum of $500 unless the arbitrator determines that the claims are frivolous. CGI agrees to not seek attorney’s fees or costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone or video conference.
  3. Unless otherwise mutually agreed between us, the arbitration shall take place in the city of Toronto, Ontario and shall be held in the English language.
  4. If you are a resident of Québec: Unless otherwise mutually agreed between the undersigned parties, the arbitration shall take place in the city of Montréal, Québec and shall be held in the English or French languages.
  5. The arbitrator may award any remedy for any breach of the TOS that might be awarded by Ontario courts, except where the remedy for such breach has been expressly limited by the Agreement and provided that the arbitrator shall have no authority to award and excluded damages (or direct damages beyond the limitation of liability) as described in these TOS. The arbitrator shall have no power to amend the provisions of these TOS.
  6. The decision of the arbitrator shall be final and judgment upon the decision may be entered into any court of competent jurisdiction.
  7. Notwithstanding the foregoing, if at any point, you are not satisfied with the resolution of any dispute, if you are a resident of Ontario, you may contact Consumer Protection Ontario at 1-800-889-9768.

13. Severability

If any provision of these TOS is, or becomes, or is determined as unenforceable, it will be severed from these TOS and the remainder of these TOS will remain in full force and effect.

14. Waiver

No delay or failure in exercising any right under these TOS, or any partial or single exercise of any right, will constitute a waiver of that right or any other rights under these TOS.

15. Language

The parties acknowledge that they have expressly requested that these TOS, the schedules and all related documents be drawn up in the English language; les parties aux présentes reconnaissent qu’elles ont exigé expressément que la présente convention, les annexes et tous documents qui s’y rattachent soient rédigés en langue anglaise.