Consumer AutoPlus™/ myAutoPlus Report

    For over 35 years, CGI has been processing and storing the insurance policy and claims history data submitted by the Canadian Property and Casualty (P&C) industry. Consumers can request their insurance information from CGI by validating their identity.

    IMMEDIATE ACCESS:

    For immediate and free access to your automobile insurance and claims information , download the myAutoPlus app, available on iOS and Android, at myAutoPlus.ca.

    Download myAutoPlus

    POSTAL DELIVERY (Estimated delivery 10-20 days via Canada Post)

    You can request a Consumer AutoPlus™ report by mail by completing the Consumer AutoPlus™ Request Form.

    • Send the completed form, either:
      • By email to: insurance.helpdesk@cgi.com, or
      • By mail to: CGI Technical Assistance Centre 1350 René-Lévesque Blvd W,15th floor Montreal, QC H3G 1T4

    Consumer HITS™
    • Consumer property insurance information is provided in a Consumer HITS™ report.
    • HITS™ provides personal property claims information related to a property location while it was insured by you. Claims information pertaining to any property location while it was not insured by you will not be provided.

How to order your Consumer HITS™ Report:

  • Print and complete the request form by clicking on the Consumer HITS™ Report Order Form. Note: Requests will only be processed when received on this form.

  • Proof of residence is required, in the form of a copy of a current utility bill (i.e. phone, gas, water, hydro etc.) displaying your name and current address as well as information about your current property policy (outlined on the request form).

  • Send the completed form, either:
    • By email to: insurance.helpdesk@cgi.com, or
    • By mail to: CGI Technical Assistance Centre 1350 René-Lévesque Blvd W,15th floor Montreal, QC H3G 1T4

Your report will be sent to you by regular mail within 10 business days.

Note: CGI is not authorized to make changes the details on your reports. If you do not agree with the information on the Consumer report that CGI provides to you, please contact the Complaint Officer / Ombudsperson of the insurer that provided the information to CGI (the insurance company who you were insured with). A list of these individuals can be found on the Financial Services Regulatory Authority of Ontario website:  http://licensingcomplaintofficers.fsco.gov.on.ca/ComplaintsOfficerListing/eng/leDefault.aspx.

You also have the right to contest or correct the information in a Consumer report under sections of the Consumer Reporting Act, or apply to the Registrar of the Ministry of Government and Consumer Services to direct CGI to make corrections and/or file a complaint.

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